See below for information about shipping in MALAYSIA only.
NORMAL DELIVERY (WEST MALAYSIA)
Delivered in 1 - 5 working days
NORMAL DELIVERY (EAST MALAYSIA)
Delivered in 7 - 10 working days
STORE PICKUP (Not available currently)
Same working day if orders are made before 3PM. Orders placed after 3PM will be ready for pickup the next working day.
General Shipping FAQs
What are my shipping options?
For shoppers in Malaysia, we offer a standard local Ninja Van Delivery. Global shoppers can rejoice as we provide Delivery across Southeast Asia (SEA) countries for now!
How long does delivery takes?
If you place your order before 3pm, it will be completed on the day itself; orders made after that will be processed on the next business day.
Once your order has been made, it will take around 1-5 working days for your package to arrive with local Express Delivery. For orders from East Malaysia, it will take 7-10 working days for you to receive your order. For international orders, it will take 3-5 working days for them to be shipped.
How do I track my order?
We will update you with the delivery status once your order is processed. So check your inbox, we will email you a tracking code to follow the journey of your package at all times. Just in case you can't find it, you may want to check your Junk Mail.
Why is my tracking number not traceable?
Tracking number is usually traceable once it is collected and processed by the courier. Hang in there and do give it at least 24 hours for it to be processed on the courier's end. If you made your order during the weekend or public holidays, it will be traceable on the next working day.
Can I make changes to my shipping address once the order is placed?
Email us ASAP before your order is processed. Reach us at firstname.lastname@example.org or call +6012-400 2840.
Will my parcel be charged customs and import charges?
Any charges for duties, taxes and custom fees must be borne by you. We cannot assume any delivery risk and responsibility on import clearance, duties and charges for international orders.
These charges vary widely from country to country hence we are unable to advise what the cost would be.